You can call 01667 451851 between 10am and 4pm Monday to Saturday to speak to us, or e-mail:
However, a few questions and their answers are below:

'I always thought 'pearls are pearly white'. How come there are so many colours?'
A 'natural' or 'wild' pearl is one that forms without any human intervention at all, in the wild. These are very rare. Hundreds or thousands of pearl oysters or mussels have to be gathered and opened, and thus killed, in order to find even one wild pearl, and for many centuries that was the only way pearls were obtained. This was the main reason why pearls fetched such amazingly high prices in the past.

A ‘cultured’ pearl is formed in a pearl farm, using human intervention as well as natural processes. A pearl is the colour of the ‘mother-of-pearl’, the nacreous lining of the creature (oyster, mussel) that produces it. Many colours of pearl occur in nature. Silver, pink, cream, pale gold, blue, champagne, grey, green, black and purple for example, but less frequently than white.
A good rule is: if the colour looks natural, it probably is. That said, as all the pearls we deal with are cultured, that is, farmed, the most effective way to enhance the colours of pearls is to feed the host mollusc with a pigmented diet – a bit like feeding yellow food colouring (turmeric, annatto) to hens to make their egg yolks yellower! However, for some more vivid colours, yes, they are dyed after removal.
Black pearls are very rare in nature. They are seldom truly black, but usually subtly-coloured, with tones of green, purple, brown, blue or bronze. Therefore most 'truly black' black pearls are dyed.

'Can I call you with my order instead of buying online?'
Of course. We're happy to discuss your order, any special requests and payment options, etc. Please call 01667 451851between 10am and 4pm - or anytime to leave a message. We'll always call you back.

'How do I arrange for repairs or re-stringing?'
Please send your things, with contact details and any instructions to:
North Star Import Ltd.
42 – 44 High Street
IV12 4AU

We'll let you know when they've arrived. We can phone you or send an e-mail or text.
(If you are lucky enough to be in or near Nairn, just bring your things in to the shop!)

'Is it safe to send my precious things by post?'
The Royal Mail 'Signed For' service (Recorded Delivery) is guaranteed and insured up to £50.00 However, if your jewellery is especially valuable, you might prefer Royal Mail Special Delivery, which is guaranteed and insured for higher value items. Extra insurance is available for a small extra payment at the Post Office.

'How much will re-stringing cost?'
For Pearls/beads of 6 mm or more, it costs £9.50 per strand up to 18 inches + 55p per subsequent inch.
For pearls/beads of smaller diameter, or small graduated necklaces, it’s £12.50 + 70p per subsequent inch.

Bracelets are usually £3.60 - £5.00 to re-make as new.

If we use gimps (French wires) these are charged at 10p each.

'Do you work with all kinds of jewellery, or just pearls?'
We do most kinds of re-stringing and repairs. If in doubt, please ask.

'How long will it take?'
You will usually get your completed job back within 7 to 10 working days. If you are in a hurry, please let us know. (If you like, you can pay an extra £6.00 for a guaranteed 2 working days turnaround.)

'Can you knot between each pearl?'
Where required, hand knotting between each pearl/bead is included in the price.

'What if the clasp or any pearls or beads are damaged or missing?'
If any pearls (or beads) are damaged or blocked (with glue, etc.) we can replace or re-drill them. We'll ask you first before we do anything not specified. We can replace or repair the clasp where necessary.

'Can you clean jewellery?'
Yes. We clean by hand with no abrasive or ultrasonic gadgets. It's not expensive, about £3 - £5 per necklace.

'Will you make up my own pearls or gemstones, etc. into a design of my choice?'

'Can I call to discuss exactly what I want?'
Yes. 01667 451851 Monday to Saturday 10am – 4pm.

'How do I pay?'
Payment options will be detailed on your invoice. You can pay by:
Bank transfer
Any debit or credit card (by telephone or online)

'Where is your shop?'

Giftpearls, 42 - 44 High Street, Nairn IV12 4AU is open six days a week. You are welcome to call in between 10 am and 5pm or call 01667 451851